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Terms & Conditions


This agreement is dated ——) between The HLF Group Ltd. ——has access to our product offering to select any products they wish to purchase.

Our client is —— and not the end customer receiving the product.


——has had access to all four product catalogues and are able to select any products they wish. They then product a purchase order to us. We in turn provide a sales order and invoice.

Delivery will be dependent on the number of items bought and where they are being delivered to.


—– is responsible for payment of our invoices as they are our client. HLF have the right to amend any payment terms at any point they see fit. It is usual practice for orders to be pro forma until there is traction on the account. Any payment terms are offered subject to the relevant credit and financial checks.

For any furniture we class as ‘bespoke’ i.e. sofas and beds – standard payment terms are 50% of an order upfront. We ask for 50% payment of the total order value upon ordering. An invoice for this amount is submitted to your accounts department. Upon delivery, an acceptance form is submitted to state you are happy with the product.

We then ask for the remaining 50% of the order within 5 working days of sending the acceptance form.

The HLF Group’s bank account is below:

The HLF Group Ltd

RBS Bank,

A/c Number: 19299817


If ——does not pay within the agreed payment terms, our offering of products ceases immediately and any orders in production stop. We have the right to add interest onto any late payment monies. The HLF Group have the right to then ask for all payment of any future orders upfront.

The HLF Groupcan send your company our blank ordering pro forma. On this we ask for as much information as possible such as:


We ask for a minimum of 6 weeks from ordering to delivery, but we always endeavour to deliver where we can within 3-4 weeks.

We require 14 days written notice if you wish to cancel and order and can only issue a refund if the order has not been placed or made to order. For furniture orders from stock only you have the right to cancel the order up to 14 days before the delivery date however, if you do so, we shall retain the deposit, together with an administration charge of £50. This does not affect your statutory rights.

We must be told within 48 hours of delivery of any alleged defect of a product together with images and detailed explanation. All our furniture is only made to order and once placed the furniture order may not be cancelled by you.


All our sofas are made in the sofa factory here in the UK by our skilled craftsmen. All our frames are built to last and are made in-house by our production team. To make the very best frames we only use Tulip & Birch wood. We source our foams and fabrics from around the world making sure we get the best materials for our product lines. Safety is also a major factor in our manufacturing process and all our products meet the current UK Fire Regulations.

We offer a 1-year standard warranty on the fabric, stitching and filling. We offer a 5-year warranty on the frames. If certifications are needed for Crib 5 fabrics, these can be provided.


The HLF Group can deliver direct to the end customer. Again, dependent on the volume of the order there may be a cost involved.

The Seller shall not be liable for any delay in delivery howsoever caused.

Where a delivery date has been agreed with our carrier, but the customer is not present to receive the delivery we reserve the right to charge the customer a minimum of £225 to cover part of the cost of the failed delivery.

All deliveries must be checked for damages/discrepancies upon receipt and if any are found then these are to be noted on the delivery note from the third-party courier. All damages/


The agreement is to continue until either party state in writing they wish for it to end. The agreement can be ended at any time. Any orders currently in production at the time will have to be paid for in full. If HLF wish to end the agreement, any orders in production at that point will be fulfilled.


Title to the Goods shall remain vested in HLF Limited and shall not pass to the Buyer until the purchase price for the Goods has been paid in full and received by HLF. Until title to the Goods passes:

HLF Limited shall have authority to retake, sell or otherwise deal with and/or dispose of all or any part of the Goods; The Buyer shall store or mark the Goods in a manner reasonably satisfactory to HLF indicating that title to the Goods remains vested in HLF; and

The Buyer shall insure the Goods to their full replacement value and arrange for HLF Limited to be noted on the policy of insurance as the loss payee.

Irrespective of whether title to the Goods remains vested in HLF, risk in the Goods shall pass to the Buyer upon delivery.


If you wish to discuss any of these terms and conditions further, please do not hesitate to contact us.

Signed by both parties

The HLF Group Ltd